Terms of Service

1. The service

Secan Asistan is an AI assistant that answers your customers’ messages on WhatsApp, Instagram Direct Messages, Telegram and web chat for small businesses, helping with bookings, information and similar tasks.

2. Account & eligibility

You may use the service only for business/professional purposes and if you are over 18. You are responsible for the accuracy of the information you provide and for keeping your credentials confidential. You are responsible for activity under your account.

3. AI output & no warranty

Responses are generated by AI and may be inaccurate or incomplete. They are not legal, medical or financial advice. You are responsible for what your assistant tells your customers and its accuracy; you should keep human oversight for critical matters.

4. Your obligations as data controller

You are the data controller for your customers’ personal data; Secan processes it as a processor on your instructions. It is your responsibility to inform your customers (provide a privacy notice / KVKK clarification), to have a valid legal basis or explicit consent, and not to upload unlawful content.

5. Acceptable use

You confirm that you hold the necessary rights to the photos and details of the products, rooms, vehicles and similar items you upload, and that you have the consent of any person shown in those photos. Items you mark as public, and their photos, may be shown and sent to your customers by the assistant.

You may not use the service for unlawful, harmful, deceptive, spam, IP-infringing or abusive purposes. You must comply with the WhatsApp, Instagram and other Meta platform policies (including the Meta Platform Terms and the Instagram Terms of Use) and the Telegram policies. You may connect only an Instagram professional (business or creator) account that you are authorised to manage.

6. Billing & credits

The service runs on prepaid credits topped up via Secan Pay and metered by actual usage. Purchased credits are non-refundable (details: Delivery, Cancellation and Refund Policy). Prices and unit rates may change with notice. Applicable taxes may be added to all charges.

7. Availability & changes

We aim to provide the service with reasonable effort but do not guarantee uninterrupted availability. We may improve, change or discontinue features. The service may be in beta.

8. Intellectual property

All rights in the platform and software belong to Secan. Content you upload (knowledge base, messages, etc.) remains yours; you grant us a limited license to process it in order to provide the service.

9. Suspension & termination

We may suspend or terminate the service for breach or non-payment. You may stop using it at any time. On termination, your data is deleted in line with our retention policy.

10. Limitation of liability

The service is provided “as is”. To the maximum extent permitted by law, we are not liable for indirect damages and our total liability is limited to the amounts you paid Secan in the three months before the claim arose.

11. Governing law

These Terms are governed by the laws of the Republic of Türkiye. The courts and execution offices of Antalya have jurisdiction over disputes.

12. Changes & contact

We may update these Terms; we will notify you of material changes and your continued use means acceptance. Contact: inbox@secan.tech.