Data Deletion Request

1. For business owners

To delete your account and all associated data, use the "Delete my account" option in Settings > Account. Alternatively, email inbox@secan.tech.

2. For end users (customers)

If you sent messages to a business's WhatsApp, Instagram, Telegram or web chat integrated with Secan Asistan, you may request deletion of your data from that business. The business, as data controller, is responsible for handling this request. You may also contact us directly at inbox@secan.tech.

To contact us directly, email inbox@secan.tech with the subject "Data Deletion Request" and include: (a) the name of the business you messaged, (b) the channel you used and your identity on it (for WhatsApp your phone number in E.164 format, e.g. +905551234567; for Instagram or Telegram your username). We may ask you to send a verification message from the same account to confirm your identity.

3. Facebook, Instagram and Meta data

If you interacted with a business using Secan Asistan via your Facebook, Instagram or WhatsApp account and you request data deletion from Meta, Meta forwards the request to us and we delete the relevant data.

If you are a business owner who connected an Instagram account: removing Secan Asistan in Instagram under Settings > Apps and websites disconnects it automatically. When you send a data deletion request from the same screen, we delete the connection and all conversation history that came in through it; Meta gives you a confirmation code and a link where you can check the status of the request.

4. What is deleted and what is kept

Item photos: when you delete an item, an item type or your business, its photos are deleted from our storage. Cached copies expire within 7 days; copies already sent to a channel are subject to that channel’s rules.

Files you drop in the chat: deleted from our storage after 30 days, or when you delete your business.

Unanswered questions: deleted after 90 days, when the customer's data is erased, or when you delete your business.

Deleted: conversation history (all messages sent and received), channel profile information (name, username, phone number or platform ID association), raw event data received from the platform, and the replies the assistant generated.

Kept for legal compliance: summarised usage records for billing (message counts, dates, amounts) and the business customer’s basic registration details (name, tax ID, invoice address), for the statutory retention period under Turkish law (10 years).

5. Deletion process

Deletion requests are processed within 30 days. Data subject to legal retention obligations (billing records, audit logs) is retained until the end of the applicable retention period.

We confirm by email once deletion is complete. For requests that come through Meta, Meta gives you a confirmation code and a link where you can check the status of the request.

6. Contact

For data deletion or privacy questions: inbox@secan.tech